Collecting client fees for family planning services can be best achieved by establishing and monitoring policies and practices on payment and collections, educating clients on these policies, and training staff. Once a client leaves, collecting payment becomes more difficult and time-consuming. This webinar from March 2018 is on strategies related to monitoring and managing client fee collections, a best practice highlighted in the Financial Management Change Package. We will focus on managing discounted fee collections for uninsured/self-pay clients at time of visit.
- Describe the importance of monitoring and managing client fee collections
- Identify at least one strategy to improve client fee collections at time of visit
- Identify one performance indicator sites can utilize to measure performance
- Describe one tool available to manage client fees
Time: 1 hour
Certificate of Completion: Yes - available after completing the evaluation at the end of the recording