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Agreement and Certainty Matrix

Training Guide
Service System Strengthening

This tool, which is part of a series of adaptive leadership tools to help tackle complex problems, helps to identify challenges as technical or adaptive.Technical challenges have clear, identifiable, agreed-upon solutions, even if those solutions are difficult to design and implement. Adaptive challenges are complex and lack agreement and/or certainty about the causes of the problem or the solutions.This tool can help you to better understand the type of problem you are facing and to explore appropriate solutions.