Website Help

Frequently Asked Questions

Here you will find answers to the most frequently asked questions about how to use our site. If you do not see your question here, please contact us.

Q: How do I create an account?

Q: How do I change my password?

Q: How do I find a training?

Q: How do I get a certificate of completion?

Q: Why didn’t I get a certificate of completion for the eLearning course I completed?

Q: Why didn’t I get a certificate of completion for the webinar recording I watched?

Q: Where do I find the evaluation for an eLearning course or webinar recording?

Q: Several people watched a video together: Can they each get a certificate of completion?

Q: I have employees who need to do training. Can I track their trainings?

Q: For what profession are the Continuing Education (CE) credits available on fpntc.org?

Q: Which trainings offer Continuing Education (CE) credits?

For any other questions, please contact us.


Q: How do I create an account?
A: You can create an account here. After you create your account, check your email to confirm your account and set your password. If you do not see an email, please check your spam folder. If you still do not receive an email, contact us for help.

Q: How do I change my password?
A: You can change your password by clicking on "My Training" and then on the "Edit Account Details" button at the bottom of the page.
If you forgot your password, click the “Forgot Password” button from the account login page.

Q: How do I find a training?
A: You can search for any resource on the site by clicking on the magnifying glass icon in the main menu and typing in your search term. You can also browse resources from the Training Packages menu.

Q: How do I get a certificate of completion?
A: To obtain a certificate of completion for an eLearning course or webinar recording, you need to have an FPNTC account and be logged into the site when you complete the evaluation after the training.

Follow these steps:

  1. Create an FPNTC account here.
  2. Search for an eLearning course, then click on the green “Enroll in Course” button on the course page.
  3. You can immediately begin the course from the course page. Or you can return to the course later by clicking on “My Training,” then the “My Courses” tab. You should see a link back to the course from there.
  4. Complete the course, then click on the Evaluation link at the end.
  5. Make sure you are still logged into the site when you complete the evaluation.
  6. After completing the evaluation, go back to “My Training” and click the “Track My Training” tab. You should see the course and a link to download the certificate there.

Q: Why didn’t I get a certificate of completion for the eLearning course I completed?
A: To obtain a certificate of completion, you need to have an account and be logged into the website when you complete the eLearning course evaluation. Follow the instructions above for how to get a certificate of completion.

Q: Why didn’t I get a certificate of completion for the webinar recording I watched?
A: In order to receive a certificate of completion, you need to complete an evaluation. Evaluations are available at the end of webinar recordings available on the resource page.

If you have watched a video on TRAIN, the evaluation link may not appear. Please find the evaluation link at the end of videos available on each resource page. Note that you must be logged in to your account when you complete the evaluation for it to appear in “Track My Training.”

Q: Where do I find the evaluation for an eLearning course or webinar recording?
A: A link to the evaluation will appear after you watch the webinar recording or training from the video on each resource page. If you have watched a video on TRAIN, it may not appear. Please find it at the end of the video available on each resource page.

Q: Several people watched a video together: Can they each get a certificate of completion?
A: In order to get a certificate of completion, each person must create their own account and complete an evaluation.

Q: I have employees who need to do training. Can I track their trainings?
A: This feature is not currently available, but the FPNTC is working on adding it for the next phase of the website.

Q: For what profession are the Continuing Education (CE) credits available on fpntc.org?
A: All CE credits currently available on our website are for nursing.

Q: Which trainings offer Continuing Education (CE) credits?
A: You can sort by “CE Credits Offered” in the search section. Here is the link to the results of that search.