Patient Experience Improvement Toolkit

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Resource Description: 

As the ACA enables more Americans to gain health insurance, patients will have more choices for care. To retain patients and thrive in this increasingly competitive health care environment, Title X clinics must demonstrate their value as centers of excellence for family planning services.  

The Patient Experience Improvement Toolkit is a step-by-step guide to help family planning clinics improve the patient experience and increase patient retention at low or no cost. 

Inside the toolkit, you’ll find information on how to:

  • Develop patient experience goals
  • Measure and use patient experience data to make improvement
  • Practice positive interpersonal skills to improve every visit
  • Give your site a makeover (online and offline)
  • Respect patient privacy
  • Sustain improvements in the long-term

Related videos:

Prioritizing the Patient Experience: Stratgegies for Family Planning

The Family Planning Patient Experience: Skills to Improve Every Visit





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