As the ACA enables more Americans to gain health insurance, patients will have more choices for care. To retain patients and thrive in this increasingly competitive health care environment, Title X clinics must demonstrate their value as centers of excellence for family planning services.
The Patient Experience Improvement Toolkit is a step-by-step guide to help family planning clinics improve the patient experience and increase patient retention at low or no cost.
Inside the toolkit, you’ll find information on how to:
- Develop patient experience goals
- Measure and use patient experience data to make improvement
- Practice positive interpersonal skills to improve every visit
- Give your site a makeover (online and offline)
- Respect patient privacy
- Sustain improvements in the long-term